Patient Services Coordinator

Novant Health; Winston-Salem (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional development

Inclusive culture

Work-life balance

Job summary

Novant Health in Winston-Salem, NC is seeking a Patient Services Coordinator IV to support the Cancer Center. The role covers EPIC system use, scheduling, referrals, and coordination of care, with front desk backup and a focus on patient experience.

This full-time position highlights a supportive team, competitive pay, and comprehensive benefits, including opportunities for professional development and growth within a diverse healthcare environment.

Qualifications

• High School Diploma or GED is required.
• Minimum of 3 years' experience in a medical office setting.
• Proficiency in EPIC systems and CPT/ICD-9-CM coding.
• Strong organizational, problem-solving and communication skills.
• Ability to adapt to changing priorities and collaborate with a diverse team.

Responsibilities

• Serve as EPIC super-user, providing practice support and managing work queues.
• Handle scheduling and authorizations.
• Coordinate patient appointments, referrals and follow-ups.
• Back up front desk for check-in and check-out.
• Foster a welcoming environment for patients.
• Manage patient records, insurance data, and billing confidentially.
• Act as liaison between patients, providers and staff.

Skills

Strong organizational skills

Excellent communication skills

Problem-solving abilities

Teamwork and collaboration

Education

High School Diploma or GED

Tools

EPIC systems

CPT and ICD-9-CM coding knowledge

Job description

What We Offer

Patient Services Coordinator

Position: Patient Services Coordinator IV

Location: Winston-Salem, NC

Department: Cancer Center

Employment Type: Full-Time 40hrs per week /No Weekends/No Holidays

What You’ll Do

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.


• Scheduling & Authorizations.


• Coordinate patient appointments, Referrals, and follow-ups to ensure seamless care delivery.


• Back up-front desk coverage for Check in and Check out.


• Foster a welcoming environment, making every patient feel valued and heard.


• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.


• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

What We’re Looking For

• High School Diploma or GED.


• Minimum of 3 years' experience in a medical office setting REQUIRED. Other related experience may be considered in lieu of medical office experience.


• Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding.


• Strong organizational, problem-solving, and communication skills.


• Ability to adapt to changing priorities and work collaboratively in a diverse team.

Why Join Novant Health?

• Competitive Compensation: Attractive salary with opportunities for advancement.


• Comprehensive Benefits: Medical, dental, vision, life insurance, and retirement savings.


• Professional Development: Access to continuous learning and career growth opportunities.


• Inclusive Culture: A diverse and inclusive work environment that values each team member.


• Work-Life Balance: Generous paid time off and wellness programs.

What We’re Looking For

• Education: High School Diploma or GED, required. Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196379