Patient Services Coordinator IV

Novant Health; Cornelius (NC); On-site; USD 46,000 - 58,000; Full time

Job summary

Novant Health Ortho & Sports Medicine Jetton is hiring a Full-Time Patient Services Coordinator IV. The PSC IV processes referrals, answers phones, check-ins/outs, and supports Dimensions super-user functions with EPIC and related billing workflows.

Required are a High School Diploma or GED and at least three years in a medical office. Knowledge of CPT/ICD9-CM, patient scheduling, and confidentiality is essential.

Qualifications

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required.
• Knowledge of CPT and ICD9-CM coding processes and medical office software.

Responsibilities

• Process referrals with complete patient and provider information to ensure accuracy.
• Explain insurance carrier guidelines when needed.
• Schedule referrals and communicate information to patients.

Skills

Verbal communication

Organizational skills

Problem solving

Confidentiality

Team player

Initiative

Medical terminology

Attention to detail

Education

High School Diploma or GED

Tools

EPIC software

Job description

What We Offer

Novant Health Ortho & Sports Medicine Jetton is hiring a Full- Time Patient Services Coordinator IV. The PSC IV is responsible for processing referrals, answer phones, check-in/out and performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What You'll Do

• Processes referrals, obtains all necessary information from the patient and provider to ensure accuracy and completeness of referral. Explains, if necessary, insurance carrier guidelines for referrals to patient.
• Schedules the referral appointment or gives the patient the information necessary so they can schedule the appointment at the referring physician’s office. Communicates complete and accurate information to the patient.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

173448