Patient Services Coordinator IV

Novant Health; Huntersville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Novant Health's Heart and Vascular Institute is seeking a Patient Services Coordinator IV for the Cardiology Clinic in Huntersville. You will handle referrals at least 50% of the time, support EPIC-related tasks, and manage patient appointments, demographics, and charges with accuracy.

The role requires strong communication, confidentiality, and teamwork to deliver compassionate care in a fast-paced medical office.

Qualifications

• Requires high school diploma or GED.
• Three years of experience in a medical office setting.
• Knowledge of CPT and ICD9-CM coding; excellent communication; ability to handle changing priorities and maintain confidentiality.

Responsibilities

• Referral Processing.
• Updating patient demographic information.
• Posting charges, copays, and scheduling patient appointments.
• Answering patient calls and providing customer service.
• Performing administrative tasks.
• Managing patient check-in/check-out.

Skills

Medical office software

EPIC

CPT/ICD9-CM coding

Verbal communication

Confidentiality

Teamwork

Education

High School Diploma or GED

Tools

EPIC

Job description

Patient Services Coordinator IV - Cardiology Clinic

We are looking for a talented and enthusiastic Patient Services Coordinator IV to join our Heart and Vascular Institute Cardiac Clinic team. You will be responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

Schedule: 8:00AM-5:00PM, Monday - Friday

Location: Heart and Vascular Institute - Huntersville

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What You'll Do

• Referral Processing
• Updating patient demographic information
• Posting charges, copays, and scheduling patient appointments
• Patient calls, customer service
• Administrative Tasks
• Patient Check In/Check Out

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

176599