Patient Services Coordinator III

Novant Health; Kernersville (NC); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Novant Health in Kernersville, NC seeks an experienced medical office clerk to greet patients, collect demographics and insurance data, and schedule appointments in a fast-paced orthopedic setting.

The role requires one year of clerical experience in a medical office, strong communication, confidentiality, and the ability to multitask with changing priorities. EPIC systems knowledge is highly valued. Join a collaborative team focused on patient care.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required; other related experience may be considered.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments; excellent verbal communication; ability to work with changing priorities; strong organizational, problem-solving and confidentiality skills; ability to work as part of a team.

Responsibilities

• Greet and check in patients for orthopedic appointments.
• Record patient demographics, insurance information, charges and collections, and schedule appointments accurately.
• Cross-train in multiple administrative support functions.
• Work within a team to achieve patient and team goals; communicate professionally with co-workers.
• Participate in staff meetings and contribute to process improvements.

Skills

Patient greeting

Medical office software

Verbal communication

Teamwork

Confidentiality

Organization/ multitasking

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

• Schedule: Full Time, Days 8:00am - 5:00pm
• Department: Novant Health Orthopedic Sports & Medicine
• Location: Kernersville, North Carolina

About Our Orthopedic Sports Team:
We specialize in treating musculoskeletal injuries, sports-related conditions, joint pain, fractures, and rehabilitation to help patients regain strength and mobility.

What You'll Do

• Greet and Check in patients for Orthopedic appointments.
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

184281