Patient Services Coordinator IV

Novant Health; Hanes (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Novant Health Podiatry’s Mothershed Foot & Ankle Clinic in Winston Salem seeks a Patient Service Coordinator IV to greet patients, verify demographics and insurance, and schedule visits. You will cross-train in multiple admin roles and work closely with a compassionate care team.

The role requires high school completion, 3+ years in a medical office, and strong CPT/ICD-9-CM knowledge, with excellent communication and confidentiality maintained daily.

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting required.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling.
• Excellent verbal communication; ability to handle changing priorities; maintain confidentiality.
• Detailed knowledge of CPT and ICD9-CM coding processes.

Responsibilities

• Greet and check in patients for appointments.
• Record patient demographics, insurance information, charges, and scheduling accurately.
• Cross-training in multiple administrative support functions.
• Collaborate with team to meet patient and department goals.
• Participate in staff meetings and contribute to process improvements.

Skills

Medical terminology

CPT ICD9-CM coding

Verbal communication

Organizational skills

Confidentiality

Team player

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Position: Patient Service Coordinator IV
• Schedule: Full Time, Days 8:00am - 5:00pm
• Department: Novant Health Podiatry
• Location: Mothershed Foot & Ankle Clinic in Winston Salem

At our practice, you’ll be part of a compassionate care team helping patients with foot and ankle conditions, diabetic foot care, minor surgical procedures, wound care, and more. If you thrive in a fast-paced environment and are committed to high-quality, patient-centered care, we want to hear from you.

What You’ll Do

• Greet and Check in patients for appointments
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross‑training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

184130