Patient Services Coordinator IV

Novant Health; Kernersville (NC); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Novant Health in Kernersville, NC is seeking a Patient Services Coordinator IV to greet patients, verify demographics and insurance, and schedule appointments within our Psychiatric Services department.

This full-time daytime role requires strong communication, CPT/ICD9-CM coding understanding, and proficiency with EPIC and medical office software. You will collaborate with a clinical team to ensure accurate billing and a compassionate patient experience.

Qualifications

• High School Diploma required.
• Three years of experience in a medical office setting.
• Knowledge of CPT and ICD9-CM coding processes.
• Experience with medical office software for demographics, charges, copays and scheduling.
• Ability to maintain confidentiality and work with diverse groups.

Responsibilities

• Greet and check in patients for appointments.
• Record patient demographics, insurance information, charges, collections and schedule appointments accurately.
• Cross-train in multiple administrative support functions.
• Collaborate with team to meet patient and team goals and communicate professionally.
• Participate in staff meetings and contribute to improvement processes.

Skills

Medical office software

CPT/ICD9-CM coding

Communication skills

Confidentiality

Teamwork

Problem solving

Education

High School Diploma

Tools

EPIC systems

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

Position: Patient Services Coordinator

Schedule: Full Time, Days 8:00am - 5:00pm

Department: Novant Health Psychiatric Services

Location: Kernersville, North Carolina

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

About Our Team:

Our team of psychiatric care providers at Novant Health Psychiatric Medicineunderstands how behavioral concerns and mental health conditions can affect your life and the lives of those you love. Our team aims to understand the issues you're facing, and then determine the best treatment plan for you.

What You'll Do

• Greet and check in patients for appointments
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What We're Looking For

• Education: High School Diploma, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

180265