Patient Services Coordinator IV

Novant Health; Thomasville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Novant Health in Thomasville, North Carolina, is seeking a Patient Services Coordinator IV to ensure seamless, compassionate, and efficient care from check-in to appointments. This role supports the Psychiatric Services team and requires a high school diploma, 3 years in a medical office, and strong EPIC and coding knowledge.

You will process referrals, schedule visits, and maintain accurate patient demographics and billing information while working in a collaborative team to improve processes

Qualifications

• Three years of experience in a medical office setting.
• High School Diploma or GED required.
• Knowledge of medical office software and CPT/ICD-9 coding processes; excellent verbal communication; ability to handle changing priorities; strong organizational and problem-solving skills; ability to interact with diverse individuals; maintain confidentiality; team player; initiative; basic medical terminology; EPIC proficiency; familiarity with payor billing requirements.
• Familiarity with practice specialty coding requirements.

Responsibilities

• Process referrals at least 50% of the time or perform Dimensions super-user functions.
• Greet and check in patients for appointments.
• Record patient demographics, insurance information, charges and collections accurately and schedule appointments.
• Cross-train in multiple administrative support functions.
• Work within a team to achieve patient and team goals and communicate professionally with colleagues.
• Participate in staff meetings and contribute to continuous improvement.

Skills

EPIC experience

CPT/ICD-9 coding

Verbal communication

Confidentiality

Teamwork

Medical terminology

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

Position: Patient Services Coordinator IV

Schedule: Full Time, Days 8:00am - 5:00pm

Department: Novant Health Psychiatric Services

Location: Thomasville, North Carolina

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

About Our Team:

Our team of psychiatric care providers at Novant Health Psychiatric Medicine understands how behavioral concerns and mental health conditions can affect your life and the lives of those you love. Our team aims to understand the issues you’re facing, and then determine the best treatment plan for you.

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
• Greet and Check in patients for appointments
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred):Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

184113