Patient Access & Billing Coordinator III

Novant Health; Bolivia (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Novant Health is seeking an enthusiastic Patient Registrar to welcome patients, collect demographic and insurance information, and ensure accurate data entry in the electronic medical record. You will verify details, collect co-pays, schedule appointments and support billing with timely information.

In this role you’ll collaborate with coding, revenue cycle and clinical teams to resolve issues, answer patient questions, and deliver an exceptional patient experience while upholding

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling appointments.
• Excellent verbal communication skills.
• Ability to maintain confidentiality and interact with diverse people.
• Ability to work as part of a team and take initiative.
• Familiarity with coding requirements and multiple payors billing considerations.
• Proficiency with EPIC systems a plus.

Responsibilities

• Welcome patients and accurately complete registration, demographic and insurance information in the EMR.
• Verify and update patient information, obtain required signatures and collect co-pays.
• Schedule appointments based on patient needs and provider availability.
• Complete patient check-out, including verifying charges and reconciling daily payments.
• Review Epic work queues and resolve billing errors / denials to support timely reimbursement.
• Collaborate with coding, revenue cycle and clinical teams to resolve billing and charge capture issues.
• Serve as a resource to patients regarding registration, insurance and billing questions.
• Answer phones and complete general clerical duties as needed.
• Identify process improvements and support practice goals.
• Deliver an exceptional patient experience with clear communication and empathy.
• Model Novant Health’s mission and inclusive care.

Skills

Verbal communication

Teamwork

Confidentiality

Problem solving

Organizational skills

Education

High School Diploma or GED

Tools

EPIC Systems

Job description

Novant Health is seeking an enthusiastic Patient Registrar to welcome patients, collect demographic and insurance information, and ensure accurate data entry in the electronic medical record. You will verify details, collect co-pays, schedule appointments and support billing with timely information.

In this role you’ll collaborate with coding, revenue cycle and clinical teams to resolve issues, answer patient questions, and deliver an exceptional patient experience while upholding