Patient Services Coordinator III: Front Desk & Billing

Novant Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Novant Health is seeking an organized patient services professional to support front desk operations and revenue cycle tasks in our Charlotte clinic. You will greet patients, verify demographics and insurance, collect copays, and ensure smooth registrations and scheduling.

In this role, you will use EPIC and other medical office software to post charges, reverifying insurance, process payments, and support daily close processes.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in a medical office setting is required or may be substituted with related experience.
• Knowledge of EPIC systems and medical billing terminology is preferred.

Responsibilities

• Provides exceptional front desk and patient registration support by welcoming patients, verifying and updating demographic and insurance information, obtaining required documentation and signatures, and collecting copays or other patient balances accurately.
• Supports efficient patient flow through scheduling, check-in, and check-out functions, including follow-up appointment scheduling, insurance reverification, charge review, payment posting, daily close processes, and reconciliation of cash and other payments.
• Performs Epic work queue and revenue cycle support activities, including charge review, claim edits, follow-up, missing guarantor research, and denial correction to promote timely and accurate charge capture. Partners with providers, coders, and revenue cycle teams to resolve billing and insurance issues and responds professionally to related patient or staff inquiries.
• Provides general clerical and administrative support by answering telephones, routing calls, documenting messages, filing records, and assisting with other office support duties as needed. Cross-trains across administrative functions to maintain clinic operations and continuity.
• Promotes a collaborative, patient-centered environment through clear communication, teamwork, participation in meetings and process improvement efforts, and consistent demonstration of service excellence, professionalism, sound judgment, and organizational values.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Medical office software

Job description

Novant Health is seeking an organized patient services professional to support front desk operations and revenue cycle tasks in our Charlotte clinic. You will greet patients, verify demographics and insurance, collect copays, and ensure smooth registrations and scheduling.

In this role, you will use EPIC and other medical office software to post charges, reverifying insurance, process payments, and support daily close processes.