Patient Services Coordinator

Novant Health; Rollingreen (NC); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and advancement

Comprehensive benefits: health, dental

Retirement plans with employer match

Paid time off and holidays

Tuition reimbursement and student loan

Employee wellness programs

Job summary

Novant Health is seeking a Patient Services Coordinator III in Clemmons, NC to manage patient demographics, insurance data, and appointment scheduling in the Family Medicine department.

You will cross-train in administrative support, ensure a compassionate patient experience, and maintain confidentiality while adapting to changing priorities and multiple payor billing requirements.

Qualifications

• High school diploma or GED required.
• One year of clerical experience in medical office setting required.
• Proficiency in medical office software including EPIC systems.
• Excellent verbal communication and organizational skills.
• Ability to work with changing priorities and maintain confidentiality.
• Basic medical terminology knowledge.
• Knowledge of payors billing requirements and coding basics.
• Familiarity with practice management software is a plus.

Responsibilities

• Record patient demographics and insurance information.
• Efficiently schedule patient appointments.
• Cross-train in various administrative support functions.
• Deliver remarkable patient experiences in every interaction.
• Foster a safe patient environment aligned with First Do No Harm principles.

Skills

Verbal communication

Organizational skills

Teamwork

Initiative

Confidentiality

Medical terminology

EPIC

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Join Our Team as a Patient Services Coordinator at Novant Health

Position: Patient Services Coordinator III

Location: Clemmons, North Carolina

Department: Family Medicine

As a Patient Services Coordinator III, you will:

• Accurately record patient demographics and insurance information.
• Efficiently schedule patient appointments.
• Cross-train in various administrative support functions.
• Deliver remarkable patient experiences in every interaction.
• Foster a safe patient environment driven by the principles of "First Do No Harm."

Qualifications:

• High school diploma or GED required.
• One year of clerical experience in a medical office setting.
• Proficiency in medical office software, including EPIC systems.
• Excellent verbal communication and organizational skills.
• Ability to work with changing priorities and maintain confidentiality.
• Basic medical terminology knowledge.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plans with employer matching.
• Paid time off and holiday pay.
• Tuition reimbursement and student loan forgiveness programs.
• Employee wellness programs and discounts.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:
  • One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.