Patient Services Coordinator III

Novant Health; Hardeeville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking an administrative professional to ensure accurate recording of patient demographics, insurance information, and charges, while scheduling appointments and supporting billing processes. The role requires clerical experience in a medical office and proficiency with EPIC systems.

The ideal candidate will communicate effectively, adapt to shifting priorities, maintain confidentiality, and work well in a team environment.

Qualifications

• Education: High School Diploma or GED is required.
• Experience: One year of clerical experience in a medical office setting is required; other related experience may be considered.
• Skills: Knowledge of medical office software, strong verbal communication, ability to handle changing priorities, confidentiality, teamwork, initiative, basic medical terminology, and familiarity with payor billing requirements.

Responsibilities

• Record patient demographics and insurance information accurately.
• Schedule patient appointments in a timely and precise manner.
• Assist with posting charges and collections, and cross-train in multiple administrative functions.

Skills

Demographic data handling

Verbal communication

Organization & prioritization

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

What We Offer

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

What You’ll Do

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Job Opening ID

199047