Patient Services Coordinator III - Pediatrics

Novant Health; Charlotte (NC); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Future Forward education benefits

Public Service Loan Forgiveness

Competitive benefits package

Job summary

Novant Health Arboretum Pediatrics 51 in Charlotte, NC seeks a full-time Patient Services Coordinator III. You will perform check-in/out, verify insurance, schedule appointments, and maintain accurate patient demographics in the EMR.

This role requires a high school diploma or GED and at least one year in a medical office clerical setting. You will work with a dedicated team, receive cross-training, and have opportunities for tuition reimbursement and professional growth within a supportive

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required.
• Proficiency with medical office software, EPIC systems, and patient data entry.
• Ability to work with changing priorities and maintain patient confidentiality.

Responsibilities

• Perform patient check-in and check-out with excellent customer service.
• Verify insurance eligibility and coverage for accurate billing and registration.
• Schedule, reschedule, and confirm patient appointments per guidelines.
• Enter and maintain patient demographic information and registrations in the EMR.
• Manage patient registration work queues to support timely processing.

Skills

Verbal communication

Customer service

Organization

Problem solving

Team player

Initiative

Confidentiality

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Novant Health Arboretum Pediatrics 51 is seeking a full-time Patient Services Coordinator III!

Work Schedule: Monday-Friday 8:00am-5:00pm, 1 Saturday shift each month 8:00am-12:00pm

What We Offer

The Patient Services Coord III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

When you join Novant Health as a Patient Services Coord III, you will be able to:

• Build your skills and experience in a specialty practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

Location: Charlotte, NC

What You'll Do

• Perform patient check-in and check-out procedures while providing exceptional customer service.
• Verify insurance eligibility and coverage to ensure accurate patient billing and registration.
• Schedule, reschedule, and confirm patient appointments in accordance with department guidelines.
• Enter and maintain accurate patient demographic information and registration records within the electronic medical record system.
• Manage and resolve patient registration work queues to support timely and accurate patient processing.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

198883