Patient Services Coordinator III

Novant Health; Charlotte, Northern (NC, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Novant Health, a leading healthcare provider in the Charlotte area, is seeking a clerical professional to record patient demographics, insurance data, charges and collections with accuracy. You will schedule patient appointments and support multiple administrative functions through cross-training.

The ideal candidate has a High School Diploma or GED, at least one year of medical office clerical experience, and strong communication and confidentiality skills, with proficiency in EPIC and payor

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office required; other related experience may be considered.
• Proficient in medical office software and EPIC systems; knowledge of payors billing requirements.
• Excellent verbal communication; able to work with changing priorities and maintain confidentiality.

Responsibilities

• Record patient demographics, insurance information, charges and collections.
• Schedule patient appointments accurately and promptly.
• Cross-train in multiple administrative support functions.

Skills

EPIC experience

Medical terminology

Communication skills

Team collaboration

Confidentiality

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.


• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.


• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.


• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

189018