Patient Services Coordinator III

Novant Health; North Carolina; Hybrid; USD 36,000 - 42,000; Full time

Job summary

Novant Health is seeking a friendly front desk administrator to greet patients, verify demographics and insurance, and schedule appointments. You will handle check-in/check-out, collect payments, and maintain patient records with strict confidentiality.

The role requires high school or GED, at least one year clerical experience in a medical office, and proficiency with EPIC and medical terminology. Strong communication and teamwork are essential in this fast-paced clinic environment.

Qualifications

• Basic medical terminology
• Excellent verbal communication and customer service
• Ability to handle changing priorities and multitask efficiently
• Maintain confidentiality and work as part of a team
• Familiarity with medical office software and payor billing rules

Responsibilities

• Greet patients and provide exceptional customer service
• Check-in/check-out patients for appointments
• Verify demographics, insurance, and eligibility
• Schedule, reschedule, and cancel appointments
• Answer phones and respond to patient questions
• Collect copays, deductibles, and other payments
• Register new patients and update medical records
• Process forms and maintain confidential records
• Maintain front desk and waiting area, manage patient flow
• Escalate complex issues as needed and resolve concerns professionally

Skills

Customer service

Verbal communication

HIPAA compliance

Team player

Organizational skills

Education

High School Diploma or GED

Tools

EPIC software

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross‑training required in multiple administrative support functions.

What You’ll Do

• Greeting patients and providing excellent customer service.
• Checking patients in and out for appointments.
• Verifying patient demographics, insurance, and eligibility.
• Scheduling, rescheduling, and canceling appointments.
• Answering phones and responding to patient questions.
• Collecting copays, deductibles, and other payments.
• Registering new patients and updating medical records.
• Processing forms, records requests, and other administrative paperwork.
• Maintaining confidentiality and following HIPAA requirements.
• Managing the front desk, waiting room, and daily patient flow.
• Resolving patient concerns professionally and escalating difficult issues when necessary.
• Performing additional administrative duties and helping keep clinic operations running smoothly.

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.