Patient Services Coordinator III - OBGYN

Novant Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health in Charlotte seeks an administrative specialist to record patient demographics, insurance data, charges and collections, and to schedule patient appointments with accuracy. This position requires a High School Diploma or GED and at least one year of clerical experience in a medical office; familiarity with medical office software and EPIC systems is essential.

You will work in a team, maintain confidentiality, and adapt to changing priorities while communicating clearly with

Qualifications

• Knowledge of medical office software for updating demographics, posting charges, copays and scheduling.
• High level of confidentiality and ability to work with diverse teams.
• Familiarity with EPIC systems and billing requirements.

Responsibilities

• Record patient demographics and insurance information accurately.
• Process patient charges and collect payments as needed.
• Schedule patient appointments and support cross-training in admin functions.

Skills

Medical office software

EPIC systems

Verbal communication

Team player

Confidentiality

Education

High School Diploma

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education : High School Diploma or GED, required.
• Experience : One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.