Patient Services Coordinator Lead

Novant Health; Wilmington (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Novant Health in Wilmington, NC is seeking an experienced medical office administrator to support daily clinic operations. You will back up the clinic administrator, maintain patient demographics and insurance data, and schedule appointments with precision.

The role requires at least three years of clerical work in a medical office, knowledge of CPT/ICD-10-CM coding, and strong communication and confidentiality skills to serve diverse patients and teams.

Qualifications

• High School Diploma or GED required.
• Minimum of three years of clerical experience in a medical office setting.
• Experience in multiple administrative support functions may be considered in lieu of medical office experience.
• Knowledge of CPT and ICD-10-CM coding processes.
• Excellent verbal communication, confidentiality and teamwork.

Responsibilities

• Back-up to the clinic administrator for daily business office operations.
• Record patient demographics, insurance information, charges and collections with accuracy.
• Schedule patient appointments in a timely and accurate manner.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Scheduling appointments

Medical terminology

Confidentiality

Organizational skills

Team collaboration

Education

High School Diploma or GED

Tools

Medical office software

Job description

What We Offer

Responsible for providing back-up to the clinic administrator for the daily operations of the business office functions of the physician practice. Also responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:
  • Minimum of three years of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD10-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

197444