Patient Services Coordinator II – Beacon Hill Primary Care

1200 The General Hospital Corporation; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

The General Hospital Corporation’s Mass General Brigham unit is seeking a Patient Services Coordinator II at MGH Beacon Hill Primary Care in Boston, MA. This full-time position (40 hours) on the day shift onsite supports front-desk operations and patient flow.

You will welcome patients, handle scheduling and check-in, manage calls, and maintain accurate records in EPIC, while collaborating with physicians and administrative staff.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Experience using EPIC scheduling, registration, and billing systems.

Responsibilities

• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer incoming calls, respond to routine questions, and triage messages to the appropriate clinical team member.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned.

Skills

Communication

Customer service

Discretion

Organization

Time management

Teamwork

Education

High School Diploma or Equivalent

Tools

EPIC

Office Suite

Job description

The General Hospital Corporation’s Mass General Brigham unit is seeking a Patient Services Coordinator II at MGH Beacon Hill Primary Care in Boston, MA. This full-time position (40 hours) on the day shift onsite supports front-desk operations and patient flow.

You will welcome patients, handle scheduling and check-in, manage calls, and maintain accurate records in EPIC, while collaborating with physicians and administrative staff.