Patient Experience & Scheduling Specialist

Mass General Physicians Organization; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a Patient Service Coordinator II for the MGH Beacon Hill Primary Care site in Boston. The role involves handling incoming calls, scheduling in EPIC, and coordinating with clinical staff to ensure efficient patient flow.

The position supports scheduling, check-in/out, and billing processes, with emphasis on accurate records and strong customer service in a fast-paced clinical setting.

Qualifications

• Performs administrative functions to support smooth and efficient practice operations under general supervision.
• Make patient appointments and maintain appointment records.
• Greet and assist patients and answer routine inquiries over the phone.
• May be required to accept co-payments and handle billing-related tasks.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.

Skills

Administrative support

Scheduling appointments

Phone handling

Epic knowledge

Tools

EPIC

Job description

Mass General Brigham is seeking a Patient Service Coordinator II for the MGH Beacon Hill Primary Care site in Boston. The role involves handling incoming calls, scheduling in EPIC, and coordinating with clinical staff to ensure efficient patient flow.

The position supports scheduling, check-in/out, and billing processes, with emphasis on accurate records and strong customer service in a fast-paced clinical setting.