Patient Services Coordinator II — MGH Beacon Hill Primary Care

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Massachusetts General Hospital in Boston, MA is seeking a Patient Services Coordinator II for the MGH Beacon Hill Primary Care practice. This full-time, 40-hour-per-week onsite role supports physicians, nurses, and staff by delivering welcoming, efficient patient flow and accurate scheduling.

You will handle scheduling, check-in/out, registrations, billing, EPIC records, and routine inquiries, triage messages, and assist with prior authorizations and test results.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years of office experience required.
• Proficiency with Office Suite and general office procedures.
• Ability to handle confidential patient information with discretion.
• Excellent written and verbal communication.
• Strong organizational and time-management skills.

Responsibilities

• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer calls, respond to routine questions, and triage messages to the appropriate clinical team member.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned

Skills

Communication

Customer service

Organization

Time management

Discretion

Collaboration

Education

High school diploma

Tools

EPIC

Office Suite

Phone system

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryPatient Services Coordinator II — MGH Beacon Hill Primary CareBoston, MA | Full-time, 40 hours | Day shift | OnsiteBring your organization, communication, and customer service skills to MGH Beacon Hill Primary Care. As a Patient Services Coordinator II, you’ll help create a welcoming, efficient experience for patients while supporting physicians, nurses, and clinical staff in a fast-paced practice environment.What You’ll Do• Welcome and assist patients through scheduling, check-in, and check-out.• Answer incoming calls, respond to routine questions, and triage messages to the appropriate clinical team member.• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.• Serve as an EPIC scheduling, registration, and billing resource; training is provided.• Support colleagues with training and perform specialized scheduling functions as assigned.What You’ll Bring• Strong communication and customer service skills.• The ability to handle confidential patient information with discretion.• Excellent organization, attention to detail, and the ability to manage competing priorities.• A collaborative approach when working with patients, physicians, nurses, and administrative colleagues.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperienceOffice experience 2-3 years requiredKnowledge, Skills and Abilities- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.- Managing one's own time and the time of others.- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Additional Job Details (if applicable)Department: MGH Beacon Hill Primary CareSchedule: Days, 40-Hours, OnsiteCompensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.Schedule: 40-hour, Days, OnsiteRemote TypeOnsiteWork Location165 Cambridge StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range- /Grade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.