Patient Services Coordinator II — Front Desk & EPIC

Massachusetts General Hospital; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Massachusetts General Hospital seeks a Patient Services Coordinator II for the Beacon Hill Primary Care practice in Boston. You’ll support patients and clinical staff in a fast-paced environment, handling scheduling, check-in/out, and accurate EPIC documentation.

Responsibilities include answering calls, triaging messages, and coordinating registrations, billing, and records while maintaining patient confidentiality and exceptional customer service.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and EPIC.
• Ability to handle confidential patient information.
• Excellent communication and organizational skills.

Responsibilities

• Welcome and assist patients with scheduling, check-in, and checkout.
• Answer calls, triage messages to the appropriate clinical team.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical records in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned.

Skills

Communication skills

Customer service

Organization

Time management

Collaboration

Discretion

Education

High School Diploma or GED

Tools

EPIC

Office Suite

Job description

Massachusetts General Hospital seeks a Patient Services Coordinator II for the Beacon Hill Primary Care practice in Boston. You’ll support patients and clinical staff in a fast-paced environment, handling scheduling, check-in/out, and accurate EPIC documentation.

Responsibilities include answering calls, triaging messages, and coordinating registrations, billing, and records while maintaining patient confidentiality and exceptional customer service.