Patient Services Coordinator II - MGH Beacon Hill Primary Care

Massachusetts General Hospital; Boston (MA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Massachusetts General Hospital seeks a Patient Services Coordinator II for the Beacon Hill Primary Care practice in Boston. You’ll support patients and clinical staff in a fast-paced environment, handling scheduling, check-in/out, and accurate EPIC documentation.

Responsibilities include answering calls, triaging messages, and coordinating registrations, billing, and records while maintaining patient confidentiality and exceptional customer service.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and EPIC.
• Ability to handle confidential patient information.
• Excellent communication and organizational skills.

Responsabilités

• Welcome and assist patients with scheduling, check-in, and checkout.
• Answer calls, triage messages to the appropriate clinical team.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical records in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned.

Connaissances

Communication skills

Customer service

Organization

Time management

Collaboration

Discretion

Formation

High School Diploma or GED

Outils

EPIC

Office Suite

Description du poste

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Patient Services Coordinator II - MGH Beacon Hill Primary Care

Boston, MA | Full-time, 40 hours | Day shift | Onsite

Bring your organization, communication, and customer service skills to MGH Beacon Hill Primary Care. As a Patient Services Coordinator II, you'll help create a welcoming, efficient experience for patients while supporting physicians, nurses, and clinical staff in a fast-paced practice environment.

What You'll Do

• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer incoming calls, respond to routine questions, and triage messages to the appropriate clinical team member.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned.

What You'll Bring

• Strong communication and customer service skills.
• The ability to handle confidential patient information with discretion.
• Excellent organization, attention to detail, and the ability to manage competing priorities.
• A collaborative approach when working with patients, physicians, nurses, and administrative colleagues.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: MGH Beacon Hill Primary Care

Schedule: Days, 40-Hours, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Schedule: 40-hour, Days, Onsite

Remote Type

Onsite

Work Location

165 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

- /

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.