Patient Access & Scheduling Specialist II

Socket.dev; Glenview (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and AD&D insurance

401k with company match and profit {

Wellness program

Health savings accounts

Paid holidays and paid time off

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver outstanding patient-centered service across registration, scheduling, and front-d desk operations. You will mentor staff, escalate issues, and support IBJI teams to ensure a great patient experience.

The role emphasizes accurate registration, insurance verification assistance, and proficient use of Epic EHR and Microsoft Office in a fast-paced orthopedic setting.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred (healthcare concentration field a plus).
• Minimum three years experience in customer service role.
• Minimum 1 year in a patient services related role preferred.
• EHR experience with Epic experience preferred.
• Knowledge in medical terminology preferred.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer serviceCheck in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Skills

Customer service

Communication skills

Team player

Scheduling

Insurance knowledge

Data entry

Attention to detail

Education

High school diploma or equivalent

Associates degree preferred (healthcare concentration field a plus)

Tools

Epic EHR

Microsoft Office

Job description

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver outstanding patient-centered service across registration, scheduling, and front-d desk operations. You will mentor staff, escalate issues, and support IBJI teams to ensure a great patient experience.

The role emphasizes accurate registration, insurance verification assistance, and proficient use of Epic EHR and Microsoft Office in a fast-paced orthopedic setting.