Patient Services Coordinator II – Flexible Schedule

Montefiore Hudson Valley Collaborative; City of Yonkers (NY); On-site; USD 40,000 - 57,000; Full time

Job summary

Montefiore Hudson Valley Collaborative in Yonkers, NY is seeking an Office Coordinator II to perform secretarial and routine administrative duties in a busy clinical setting. You will greet patients, verify demographics and insurance information, and ensure accurate EPIC registration.

You will obtain authorizations for tests, assist clinicians and staff, and provide excellent customer service. Bilingual Spanish is required; flexible hours and multi-site coverage are involved.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 5 years of front desk/patient-facing experience in a dynamic practice.
• Spanish bilingual required.
• Successful completion of vocabulary assessment.
• Insurance verification knowledge a plus.
• Epic Registration/Scheduling preferred.
• Multitasking, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism and quality focus.

Responsibilities

• Greet and check patients in/out; collect copayments.
• Verify demographics and insurance information; ensure registration in EPIC.
• Obtain authorizations for diagnostic tests and schedule tests.
• Assist patients, nurses, doctors and clinical staff with clerical requests.
• Demonstrate excellent phone etiquette and customer service.
• May lead and train clerical staff.

Skills

Spanish bilingual

Customer service

Phone etiquette

Time management

Organization

Attention to detail

Scheduling

Word processing

Professionalism

Quality focus

Multi-tasking

Insurance verification

HIPAA knowledge

Education

High School Diploma or GED

Associate degree

Tools

EPIC Software

Job description

Montefiore Hudson Valley Collaborative in Yonkers, NY is seeking an Office Coordinator II to perform secretarial and routine administrative duties in a busy clinical setting. You will greet patients, verify demographics and insurance information, and ensure accurate EPIC registration.

You will obtain authorizations for tests, assist clinicians and staff, and provide excellent customer service. Bilingual Spanish is required; flexible hours and multi-site coverage are involved.