Bilingual Office Coordinator II - Patient Services & Scheduling

Montefiore Health System; City of Yonkers (NY); In loco; USD 40.000 - 57.000; Tempo pieno

Descrizione del lavoro

Montefiore Medical Center in Yonkers, NY is seeking an Office Coordinator II to perform secretarial and routine administrative duties, greet patients, collect copays, verify demographics and insurance, and ensure accurate EPIC registrations.

The role requires strong customer service, HIPAA knowledge, and ability to work across two site locations with flexible hours. Bilingual Spanish is required and prior alignment with insurance verification is a plus.

Competenze

• High School Diploma/GED Required; Associate degree preferred
• 5 years of front desk/ patient facing experience in a dynamic practice/office setting
• Spanish Bilingual required
• Successful completion of vocabulary assessment
• Insurance verification knowledge a plus
• Epic Registration/Scheduling preferred
• Multi-tasking, excellent telephone skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus.

Mansioni

• Greets, checks patients in/out, collect copayments, verify demographic and insurance information
• Ensures patient registration is complete and accurate in EPIC
• Familiarity with insurances and pre-authorization process
• Obtains authorizations for diagnostic tests and scheduling test appointments
• Obtains visit authorizations
• Ability to communicate and interact efficiently with adults and elder adult populations
• Strong customer service skills; knowledge of medical terminology
• Prioritizes assignments and organizes office functions to ensure effective operations
• Assist patients, nurses, doctors, and all clinical personnel with clerical requests
• Excellent phone etiquette must be
• May lead and train clerical staff

Conoscenze

Front desk

Patient facing

Customer service

Phone etiquette

Bilingual Spanish

Communication

Time management

Organization

Formazione

High School Diploma/GED

Associate degree preferred

Strumenti

EPIC

Epic Registration/Scheduling

Word processing

Descrizione del lavoro

Montefiore Medical Center in Yonkers, NY is seeking an Office Coordinator II to perform secretarial and routine administrative duties, greet patients, collect copays, verify demographics and insurance, and ensure accurate EPIC registrations.

The role requires strong customer service, HIPAA knowledge, and ability to work across two site locations with flexible hours. Bilingual Spanish is required and prior alignment with insurance verification is a plus.