Bilingual Office Coordinator | Front Desk Scheduling

3000 Montefiore Medical Center; United States; On-site; USD 40,000 - 57,000; Full time

Job summary

Montefiore Medical Center is seeking an Office Coordinator II to manage front desk operations across multiple Yonkers locations. You will greet patients, collect copays, verify demographics and insurance, and ensure precise EPIC registrations.

The role requires Spanish bilingual skills, a high school diploma (associate degree preferred), and strong customer service with excellent phone etiquette. Epic scheduling and insurance verification knowledge are assets.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred; 5 years of front desk experience in a dynamic practice office setting.
• Spanish bilingual required.
• Excellent customer service and phone etiquette.

Responsibilities

• Greets, checks patients in/out, collects copayments, verifies demographic and insurance information.
• Ensures patient registration is complete and accurate in EPIC.
• Obtains authorizations for diagnostic tests and scheduling test appointments.
• Obtains visit authorizations.
• Assist patients, nurses, doctors, and clinical staff with clerical requests.

Skills

Spanish bilingual

Customer service

Phone etiquette

HIPAA knowledge

Education

High School Diploma

Associate degree preferred

Tools

EPIC Scheduling

Job description

Montefiore Medical Center is seeking an Office Coordinator II to manage front desk operations across multiple Yonkers locations. You will greet patients, collect copays, verify demographics and insurance, and ensure precise EPIC registrations.

The role requires Spanish bilingual skills, a high school diploma (associate degree preferred), and strong customer service with excellent phone etiquette. Epic scheduling and insurance verification knowledge are assets.