Office Coordinator II

Montefiore Hudson Valley Collaborative; City of Yonkers (NY); On-site; USD 40,000 - 57,000; Full time

Job summary

Montefiore Hudson Valley Collaborative in Yonkers, NY is seeking an Office Coordinator II to perform secretarial and routine administrative duties in a busy clinical setting. You will greet patients, verify demographics and insurance information, and ensure accurate EPIC registration.

You will obtain authorizations for tests, assist clinicians and staff, and provide excellent customer service. Bilingual Spanish is required; flexible hours and multi-site coverage are involved.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 5 years of front desk/patient-facing experience in a dynamic practice.
• Spanish bilingual required.
• Successful completion of vocabulary assessment.
• Insurance verification knowledge a plus.
• Epic Registration/Scheduling preferred.
• Multitasking, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism and quality focus.

Responsibilities

• Greet and check patients in/out; collect copayments.
• Verify demographics and insurance information; ensure registration in EPIC.
• Obtain authorizations for diagnostic tests and schedule tests.
• Assist patients, nurses, doctors and clinical staff with clerical requests.
• Demonstrate excellent phone etiquette and customer service.
• May lead and train clerical staff.

Skills

Spanish bilingual

Customer service

Phone etiquette

Time management

Organization

Attention to detail

Scheduling

Word processing

Professionalism

Quality focus

Multi-tasking

Insurance verification

HIPAA knowledge

Education

High School Diploma or GED

Associate degree

Tools

EPIC Software

Job description

Office Coordinator II### Office Coordinator IIApply: 984 North Broadway: Full time: Posted Today: JR233909**City/State:**Yonkers, New York**Grant Funded:**No**Department:**Brma - Operations**Bargaining Unit:**1199**Work Shift:**Day**Work Days:**ALTERNATE WORK SCHEDULE**Scheduled Hours:**Hours Vary**Scheduled Daily Hours:**Hours Vary**Hourly Rate:**$34.93For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.This **Office Coordinator II** performs secretarial and routine administrative duties. Greets, checks patients in/out, collect copayments, verify demographic and insurance information. Ensures patient registration is complete and accurate in EPIC. Familiarity with insurances and pre-authorization process. Obtains authorizations for diagnostic tests and scheduling test appointments. Obtains visit authorizations. Ability to communicate and interact efficiently with adults and elder adult populations. This position requires strong customer service skills; knowledge of medical or equally complex terminology. Prioritizes assignments and organizes office functions to ensure effective operations. Assist patients, nurses, doctors, and all clinical personnel with clerical requests. Excellent phone etiquette a must. In-depth knowledge of HIPPA guidelines and policy procedures. May lead and train clerical staff.\\*This role provides secretarial coverage at multiple locations: Main Location- 967 N Broadway, Yonkers, NY 10701; Other Locations: 984 N Broadway, 18 Ashford Avenue, Dobbs Ferry, NY and 60 East 208th Street, Bronx, NY\\*\\*Flexible schedule due to operation demands ( 8a-430p, 830a-5p OR 9a-530p). Rotating weekends Required.**REQUIREMENTS:**High School Diploma/GED Required; Associate degree preferred5 years of front desk/ patient facing experience in a dynamic practice office setting RequiredSpanish Bilingual requiredSuccessful completion of vocabulary assessmentInsurance verification knowledge a plusEpic Registration/Scheduling preferredMulti-tasking, excellent telephone skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus.Ability to work at two site locations: 967 N Broadway, Yonkers, NY 10701 (primary) and 984 N Broadway, Yonkers, NY 10701, 18 Ashford Avenue, Dobbs Ferry, NY and 60 East 208th Street, Bronx, NY