Office Coordinator II

Montefiore Health System; New York (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY, seeks an Office Coordinator II to perform secretarial and routine administrative duties, greet patients, check in/out, collect copayments, and verify demographics and insurance information. The role supports EPIC registrations and scheduling tasks.

Strong customer service, HIPAA knowledge, and the ability to work at two sites are essential for success in this role, with a flexible schedule and daily responsibilities across locations.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 5 years of front desk/patient-facing experience in a dynamic practice setting required.
• Spanish bilingual required.
• Vocabulary assessment completion.
• Insurance verification knowledge a plus.
• Epic Registration/Scheduling preferred.
• Excellent phone etiquette and customer service skills essential.
• Ability to work at two site locations: Yonkers primary and other listed sites.

Responsibilities

• Greet patients and check in/out; collect copayments.
• Verify demographic and insurance information; ensure accurate EPIC registration.
• Coordinate scheduling, pre-authorization, and visit authorizations.
• Assist clinicians and staff with clerical requests; maintain HIPAA compliance.
• Provide strong customer service and professional communication at all times.

Skills

Spanish bilingual

Multitasking

Telephone skills

Time management

Attention to detail

Scheduling

Customer service

HIPAA knowledge

EPIC Registration/Scheduling

Education

High School Diploma/GED

Associate degree preferred

Tools

Epic Registration

Job description

Office Coordinator II performs secretarial and routine administrative duties. Greets, checks patients in/out, collect copayments, verify demographic and insurance information. Ensures patient registration is complete and accurate in EPIC. Familiarity with insurances and pre‑authorization process. Obtains authorizations for diagnostic tests and scheduling test appointments. Obtains visit authorizations. Ability to communicate and interact efficiently with adults and elder adult populations. This position requires strong customer service skills; knowledge of medical or equally complex terminology. Prioritizes assignments and organizes office functions to ensure effective operations. Assist patients, nurses, doctors, and all clinical personnel with clerical requests. Excellent phone etiquette a must. In‑depth knowledge of HIPAA guidelines and policy procedures. May lead and train clerical staff.

City/State Yonkers, New York

Grant Funded No

Department Brma - Operations

Bargaining Unit 1199

Work Shift Day

Work Days ALTERNATE WORK SCHEDULE

Scheduled Hours Hours Vary

Scheduled Daily Hours Hours Vary

Hourly Rate $34.93

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

• This role provides secretarial coverage at multiple locations: Main Location- 967 N Broadway, Yonkers, NY 10701; Other Locations: 984 N Broadway, 18 Ashford Avenue, Dobbs Ferry, NY and 60 East 208th Street, Bronx, NY
• Flexible schedule due to operation demands ( 8a-430p, 830a-5p OR 9a-530p). Rotating weekends Required.

Requirements

• High School Diploma/GED Required; Associate degree preferred
• 5 years of front desk/ patient facing experience in a dynamic practice office setting Required
• Spanish Bilingual required
• Successful completion of vocabulary assessment
• Insurance verification knowledge a plus
• Epic Registration/Scheduling preferred
• Multi-tasking, excellent telephone skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus.
• Ability to work at two site locations: 967 N Broadway, Yonkers, NY 10701 (primary) and 984 N Broadway, Yonkers, NY 10701, 18 Ashford Avenue, Dobbs Ferry, NY and 60 East 208th Street, Bronx, NY

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.