Bilingual Patient Access & Scheduling Coordinator

Montefiore Health System; New York (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY, seeks an Office Coordinator II to perform secretarial and routine administrative duties, greet patients, check in/out, collect copayments, and verify demographics and insurance information. The role supports EPIC registrations and scheduling tasks.

Strong customer service, HIPAA knowledge, and the ability to work at two sites are essential for success in this role, with a flexible schedule and daily responsibilities across locations.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 5 years of front desk/patient-facing experience in a dynamic practice setting required.
• Spanish bilingual required.
• Vocabulary assessment completion.
• Insurance verification knowledge a plus.
• Epic Registration/Scheduling preferred.
• Excellent phone etiquette and customer service skills essential.
• Ability to work at two site locations: Yonkers primary and other listed sites.

Responsibilities

• Greet patients and check in/out; collect copayments.
• Verify demographic and insurance information; ensure accurate EPIC registration.
• Coordinate scheduling, pre-authorization, and visit authorizations.
• Assist clinicians and staff with clerical requests; maintain HIPAA compliance.
• Provide strong customer service and professional communication at all times.

Skills

Spanish bilingual

Multitasking

Telephone skills

Time management

Attention to detail

Scheduling

Customer service

HIPAA knowledge

EPIC Registration/Scheduling

Education

High School Diploma/GED

Associate degree preferred

Tools

Epic Registration

Job description

Montefiore Medical Center in Yonkers, NY, seeks an Office Coordinator II to perform secretarial and routine administrative duties, greet patients, check in/out, collect copayments, and verify demographics and insurance information. The role supports EPIC registrations and scheduling tasks.

Strong customer service, HIPAA knowledge, and the ability to work at two sites are essential for success in this role, with a flexible schedule and daily responsibilities across locations.