Office Coordinator II

3000 Montefiore Medical Center; United States; On-site; USD 40,000 - 57,000; Full time

Job summary

Montefiore Medical Center is seeking an Office Coordinator II to manage front desk operations across multiple Yonkers locations. You will greet patients, collect copays, verify demographics and insurance, and ensure precise EPIC registrations.

The role requires Spanish bilingual skills, a high school diploma (associate degree preferred), and strong customer service with excellent phone etiquette. Epic scheduling and insurance verification knowledge are assets.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred; 5 years of front desk experience in a dynamic practice office setting.
• Spanish bilingual required.
• Excellent customer service and phone etiquette.

Responsibilities

• Greets, checks patients in/out, collects copayments, verifies demographic and insurance information.
• Ensures patient registration is complete and accurate in EPIC.
• Obtains authorizations for diagnostic tests and scheduling test appointments.
• Obtains visit authorizations.
• Assist patients, nurses, doctors, and clinical staff with clerical requests.

Skills

Spanish bilingual

Customer service

Phone etiquette

HIPAA knowledge

Education

High School Diploma

Associate degree preferred

Tools

EPIC Scheduling

Job description

City/State: Yonkers, New York Grant Funded: No Department: Brma - Operations Bargaining Unit: 1199 Work Shift: Day Work Days: ALTERNATE WORK SCHEDULE Scheduled Hours: Hours Vary Scheduled Daily Hours: Hours Vary Hourly Rate: $34.93 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. This Office Coordinator II performs secretarial and routine administrative duties. Greets, checks patients in/out, collect copayments, verify demographic and insurance information. Ensures patient registration is complete and accurate in EPIC. Familiarity with insurances and pre-authorization process. Obtains authorizations for diagnostic tests and scheduling test appointments. Obtains visit authorizations. Ability to communicate and interact efficiently with adults and elder adult populations. This position requires strong customer service skills; knowledge of medical or equally complex terminology. Prioritizes assignments and organizes office functions to ensure effective operations. Assist patients, nurses, doctors, and all clinical personnel with clerical requests. Excellent phone etiquette a must. In-depth knowledge of HIPPA guidelines and policy procedures. May lead and train clerical staff.

• *This role provides secretarial coverage at multiple locations: Main Location- 967 N Broadway, Yonkers, NY 10701; Other Locations: 984 N Broadway, 18 Ashford Avenue, Dobbs Ferry, NY and 60 East 208th Street, Bronx, NY

Flexible schedule due to operation demands ( 8a-430p, 830a-5p OR 9a-530p). Rotating weekends Required.

REQUIREMENTS: High School Diploma/GED Required

• Associate degree preferred 5 years of front desk/ patient facing experience in a dynamic practice office setting Required
• Spanish Bilingual required
• Successful completion of vocabulary assessment
• Insurance verification knowledge a plus
• Epic Registration/Scheduling preferred
• Multi-tasking, excellent telephone skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus.

Ability to work at two site locations: 967 N Broadway, Yonkers, NY 10701 (primary) and 984 N Broadway, Yonkers, NY 10701, 18 Ashford Avenue, Dobbs Ferry, NY and 60 East 208th Street, Bronx, NY

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Calling All Nurses! Nurse Recruitment Hotline: [phone]; Monday-Friday: 9am-4pm

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve. Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise. An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team! To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives.

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