Bilingual Patient Services Concierge & Scheduler

2300 Montefiore Nyack Hospital; West Windsor (NJ); On-site; USD 24,000 - 34,000; Full time

Job summary

Montefiore Nyack Hospital is seeking a Medical Office Assistant to greet patients, collect demographics, schedule appointments, and verify insurance. You will support registration, pre-registration, and chart setup while assisting with testing coordination and referrals.

The role requires strong organization, bilingual Spanish skills, and comfort with electronic medical records systems (Epic preferred). A welcoming, customer-friendly environment is essential.

Qualifications

• HS diploma or equivalent required; Associate degree preferred.
• 1-2 years’ experience in a medical office or hospital setting; knowledge of billing and insurance.
• Proficient in Microsoft Word, Excel, Outlook; experience with an EMR system (Epic preferred).
• Bilingual in Spanish preferred; strong verbal and written communication; ability to multi-task.
• Experience with minority communities including LGBTQ+ is a plus.

Responsibilities

• Greet patients and obtain demographic information; schedule and verify appointments.
• Verify insurance coverage and obtain prior authorizations.
• Assist with registration, pre-registration, and chart setup.
• Maintain electronic medical records and data bases; perform clerical duties.
• Collect co-pays and payments; coordinate referrals and tests.
• Ensure charts are complete with required documentation.

Skills

Bilingual in Spanish

Excellent verbal

Written communication

Multi-tasking

Education

HS diploma or equivalent

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Epic EMR

Job description

Montefiore Nyack Hospital is seeking a Medical Office Assistant to greet patients, collect demographics, schedule appointments, and verify insurance. You will support registration, pre-registration, and chart setup while assisting with testing coordination and referrals.

The role requires strong organization, bilingual Spanish skills, and comfort with electronic medical records systems (Epic preferred). A welcoming, customer-friendly environment is essential.