Patient Services Specialist II

Michigan Institute Of Urology; Utica (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

The Michigan Institute Of Urology is looking for a Patient Service Representative II in Utica, Michigan. This role focuses on providing excellent customer service to patients and supporting the patient services team in various tasks, including handling patient intakes and scheduling appointments.

Qualified candidates should have a high school diploma and at least 2–3 years of customer service experience, with a preference for medical office experience, and must be proficient in Microsoft Office. The position demands strong organizational skills and the ability to multitask effectively.

Qualifications

• Minimum of 2–3 years of customer service experience required, preferably in a medical office.
• Familiarity with CPT and ICD-10 coding preferred.
• Some college work preferred.

Responsibilities

• Ensure patients receive high customer service and care.
• Act as a resource to patient services staff.
• Facilitate patient flow by notifying providers of patient arrivals.

Skills

Customer service experience

Microsoft Office proficiency

Excellent organizational skills

Medical terminology knowledge

Multitasking ability

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

The Michigan Institute Of Urology is looking for a Patient Service Representative II in Utica, Michigan. This role focuses on providing excellent customer service to patients and supporting the patient services team in various tasks, including handling patient intakes and scheduling appointments.

Qualified candidates should have a high school diploma and at least 2–3 years of customer service experience, with a preference for medical office experience, and must be proficient in Microsoft Office. The position demands strong organizational skills and the ability to multitask effectively.