Patient Services Coordinator II

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an experienced administrative professional to support ambulatory practices. You will greet patients, manage check-in/out, scheduling, and referrals, while ensuring accurate data collection and privacy.

The role requires 1–3 years of related experience, a high school diploma (GED) and familiarity with Microsoft Office. You will be a key support to physicians, nurses and staff to ensure smooth practice operations.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors, providing courteous, respectful service and privacy.
• Performs check-in, registration, scheduling, verification of demographic and fiscal data; collects co-payments; schedules, reschedules, cancels appointments; enters referrals.
• Monitors patient flow and serves as a liaison to ensure smooth operations and service delivery.
• Other duties may include check-out, follow-up appointments, patient education materials, visit ticket entry and medical records prep.
• Level II: facilitate billing, respond to information requests, may lead in absence of Manager, participate in small projects.

Skills

Years of experience

Customer service

Written communications

Oral communications

Teamwork

Education

High School diploma or GED

Medical Admin Assistant Certification

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an experienced administrative professional to support ambulatory practices. You will greet patients, manage check-in/out, scheduling, and referrals, while ensuring accurate data collection and privacy.

The role requires 1–3 years of related experience, a high school diploma (GED) and familiarity with Microsoft Office. You will be a key support to physicians, nurses and staff to ensure smooth practice operations.