Patient Services Coordinator (Medical Admin)

Beth-Israel-Lahey-Health; Lynnfield (MA); On-site; USD 44,000 - 59,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Front Desk/Registration team member to support patient check-in, registration, scheduling, and insurance coordination. This role collaborates with providers and nurses to ensure smooth patient flow and timely appointments.

The candidate should have strong communication skills and a background in medical office administration. The position emphasizes empathetic patient interactions, accurate data entry, and effective use of EPIC or similar systems; health

Qualifications

• Three years of medical office experience, with one year in a Medical Office role at Beth Israel Lahey Health.
• Proficient in standard office procedures and operation of business machines.
• Excellent customer service and interpersonal skills; proficiency with medical scheduling and terminology.

Responsibilities

• Answers telephone calls promptly and identifies herself/himself; takes messages and coordinates callbacks.
• Registers new and established patients; verifies demographics and collects co-pays; updates information.
• Schedules appointments, manages work queues and recalls to keep clinics on time.
• Rounds with patients in waiting areas; provides status updates and communicates delays to providers.
• Facilitates insurance referrals and authorizations; may run reports to assist with patient population management.

Skills

Medical office experience

Excellent phone skills

Customer service

English proficiency

Education

High school diploma or equivalent

Medical Administrative Office training

Job description

Beth Israel Lahey Health is seeking a Front Desk/Registration team member to support patient check-in, registration, scheduling, and insurance coordination. This role collaborates with providers and nurses to ensure smooth patient flow and timely appointments.

The candidate should have strong communication skills and a background in medical office administration. The position emphasizes empathetic patient interactions, accurate data entry, and effective use of EPIC or similar systems; health