Patient Services Coordinator I – Front Desk & Billing

GSPP Rehabilitation; Lansdale (Montgomery County); On-site; USD 32,000 - 48,000; Full time

Job summary

GSPP Rehabilitation in Lansdale, PA, seeks a full-time patient services/administrative assistant to greet visitors, collect and verify information, and route inquiries to the appropriate staff.

You will schedule appointments, process registrations, verify insurance, and support the billing team with denials while maintaining patient confidentiality and a respectful, service-oriented demeanor.

Qualifications

• High School Diploma required.
• Associate's Degree preferred.
• Previous healthcare experience preferred.
• IDX Certification required.
• Sunrise Billing system certification may be required.

Responsibilities

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience.
• Instruct patients to complete intake and insurance forms.
• Schedule, cancel and confirm patient appointments.
• Compile, record and archive medical charts, reports, and correspondence with confidentiality.
• Operate telephones and direct calls, emails and documents to appropriate staff.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Verify insurance via various methods and explain patient responsibility forms.
• Perform financial functions with accuracy to ensure optimal payment for services.
• Assist billing department with insurance denials via monitoring and worklists in the EMR system.
• Assist in patient care and related activities as instructed by therapists.
• Manage patient interactions and implement service recovery techniques.

Skills

AIDET communication

Patient interaction

Education

High School Diploma

Associate's Degree

Tools

Sunrise Billing

IDX Certification

Job description

GSPP Rehabilitation in Lansdale, PA, seeks a full-time patient services/administrative assistant to greet visitors, collect and verify information, and route inquiries to the appropriate staff.

You will schedule appointments, process registrations, verify insurance, and support the billing team with denials while maintaining patient confidentiality and a respectful, service-oriented demeanor.