Patient Services Specialist II | Scheduling & Insurance

Good Shepherd Rehabilitation Network; Philadelphia (Philadelphia County); On-site; USD 34,000 - 46,000; Full time

Job summary

Good Shepherd Rehabilitation Network in Philadelphia is seeking a Patient Service Representative I for full-time day/evening shifts. You will greet visitors, collect intake forms, verify insurance, schedule appointments, and route documents to the appropriate staff to ensure a smooth patient experience.

You will handle registration, pre-registration updates, check-in/check-out, and basic billing tasks, while maintaining patient confidentiality and professional conduct in a fast-paced health

Qualifications

• High School Diploma required.
• Associate's Degree preferred.
• 2+ years or equivalent as a Patient Service Rep I.
• IDX Certification required.
• Sunrise Billing system certification may be required.

Responsibilities

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Schedule, cancel and confirm patient appointments.
• Verify insurance via various methods and obtain authorizations.
• Perform financial functions with accuracy (i.e. charge entry).
• Assist billing department with insurance denials and process patient records.
• Manage patient interactions and ensure a positive patient experience.
• Check-in/Check-out processes and pre-registration updates.

Skills

Customer service

Phone etiquette

Multi-tasking

AIDET principles

Professionalism

Education

High School Diploma

Associate's Degree

Tools

Sunrise Billing system

Insurance verification tools

Job description

Good Shepherd Rehabilitation Network in Philadelphia is seeking a Patient Service Representative I for full-time day/evening shifts. You will greet visitors, collect intake forms, verify insurance, schedule appointments, and route documents to the appropriate staff to ensure a smooth patient experience.

You will handle registration, pre-registration updates, check-in/check-out, and basic billing tasks, while maintaining patient confidentiality and professional conduct in a fast-paced health