Patient Services Coordinator – Hybrid, Part‑Time

Massachusetts General Hospital; Boston (MA); Hybride; USD 27 000 - 38 000; Temps partiel

Résumé du poste

Mass General Brigham is seeking a part-time Patient Services Coordinator to support the Division of Plastic & Reconstructive Surgery. You will manage referrals, schedule new patients, verify insurance, and ensure smooth communication. The role emphasizes strong customer service, reliability, and adaptability.

On-site work at 15 Parkman Street with potential hybrid flexibility. Experience in a healthcare setting is preferred; familiarity with the Epic system is a plus.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Experience in a healthcare setting preferred.
• Strong communication and time management skills.
• Proficiency with Office Suite; knowledge of Epic is a plus.

Responsabilités

• Answer the main phone line and route calls.
• Review new patient requests and schedule with providers.
• Verify insurance and assist with patient records.
• Prepare and submit billing forms and scan documents.
• Support general admin tasks and adapt to scheduling changes.

Connaissances

Customer service

Healthcare experience

Office software

Phone system handling

Communication skills

Adaptability

Scheduling

Data entry

Insurance verification

Formation

High School Diploma or Equivalent

Outils

Epic

MS Office

Description du poste

Mass General Brigham is seeking a part-time Patient Services Coordinator to support the Division of Plastic & Reconstructive Surgery. You will manage referrals, schedule new patients, verify insurance, and ensure smooth communication. The role emphasizes strong customer service, reliability, and adaptability.

On-site work at 15 Parkman Street with potential hybrid flexibility. Experience in a healthcare setting is preferred; familiarity with the Epic system is a plus.