Ambulatory Patient Services Coordinator

1200 The General Hospital Corporation; Somerville (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Parking available

Job summary

The General Hospital Corporation is seeking an administrative professional to support healthcare providers in a fast-paced ambulatory environment at Mass General Brigham's campus. You will act as the primary interface between patients and the medical team, scheduling appointments, tests, and surgeries.

With at least 1 year in healthcare or customer service, you will handle referrals, pre-certifications, registrations, billing coordination, and co-pay collection, while maintaining accurate

Qualifications

• 1+ years' experience in healthcare or customer service.
• Understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications crucial.
• Proven, accurate typing and data entry skills.
• Prior customer service experience.
• Knowledge of EPIC, MEDITECH & BICS software a plus.
• Qualified individuals must be available to complete a three-day, Epic training program, and to work at least 30 hours, Monday-Friday, days.

Responsibilities

• Provide administrative support to healthcare providers within a fast-paced ambulatory setting.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees.
• Coordinate details of billing.
• Answer phones, and triage calls as appropriate.
• Photocopying, faxing, and filing.

Skills

Customer service

Data entry

EPIC

MEDITECH

BICS

Typing speed

Phone triage

Tools

MEDITECH

EPIC software

Windows

Job description

The General Hospital Corporation is seeking an administrative professional to support healthcare providers in a fast-paced ambulatory environment at Mass General Brigham's campus. You will act as the primary interface between patients and the medical team, scheduling appointments, tests, and surgeries.

With at least 1 year in healthcare or customer service, you will handle referrals, pre-certifications, registrations, billing coordination, and co-pay collection, while maintaining accurate