Patient Care Services Coordinator

BMC Software; Boston (MA); On-site; USD 26,000 - 36,000; Part time

Job summary

Boston Medical Center is seeking a part-time Unit Coordinator for the 5W Teaching and Innovations Unit. The role combines clerical duties with patient- and family-facing support, collaborating with the clinical team to ensure seamless care delivery.

The position requires greeting patients, managing appointments and records, and coordinating communications across departments to assist in admissions, discharges and daily unit operations.

Qualifications

• Requires ability to speak, read and write English proficiently.
• Strong interpersonal and customer-service skills necessary for front-desk duties.
• Experience with basic clerical tasks, data entry and office equipment handling.
• Familiarity with hospital computer systems and scheduling tools is preferred.
• Proficiency in typing, filing and telephone etiquette is expected.

Responsibilities

• Greet and direct patients, families, visitors and staff in a courteous manner.
• Coordinate front desk activities and handle clerical duties for the department.
• Manage patient information entry, appointments, and chart maintenance.
• Respond to patient calls, messages, and relay information to clinical staff as needed.
• Assist in patient admission, discharge and transfer processes and maintain records.

Skills

English proficiency

Interpersonal skills

Organizational skills

Typing

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

SEM

IDX

SDK

Job description

Boston Medical Center is seeking a part-time Unit Coordinator for the 5W Teaching and Innovations Unit. The role combines clerical duties with patient- and family-facing support, collaborating with the clinical team to ensure seamless care delivery.

The position requires greeting patients, managing appointments and records, and coordinating communications across departments to assist in admissions, discharges and daily unit operations.