Patient Services Coordinator - Healthcare Admin

McLeod Health; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

McLeod Health is seeking a patient services professional to manage front-desk communications and appointment coordination. The role emphasizes assisting patients with MyChart enrollment and using it as the primary communication channel with the health system.

Responsibilities include scheduling across office and surgery centers, handling billing inquiries and copays, maintaining a paperless, organized workspace, and supporting cross-functional teams in quality improvement initiatives.

Qualifications

• Basic knowledge of computer input.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and insures reliable, consistent coverage for phones.
• Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.
• Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
• Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.
• Addresses and/or follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
• Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions about billing.
• Works to maintain a work environment that is paperless, neat, and clear of clutter. Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in the care team and cross functional team quality improvement process.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• Performs other duties as assigned.

Skills

Clerical skills

Medical terminology

Computer input

Spelling & math

Tools

EPIC

MyChart

Job description

McLeod Health is seeking a patient services professional to manage front-desk communications and appointment coordination. The role emphasizes assisting patients with MyChart enrollment and using it as the primary communication channel with the health system.

Responsibilities include scheduling across office and surgery centers, handling billing inquiries and copays, maintaining a paperless, organized workspace, and supporting cross-functional teams in quality improvement initiatives.