Patient Services Concierge & Front Desk Specialist

Summit Health; Hartford (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

Summit Health in Hartford, CT seeks a friendly patient access specialist to join Starling Physicians through VillageMD partnerships. You will greet visitors, manage registrations, verify insurance, schedule appointments and support billing processes.

The role emphasizes excellent customer service, accurate data entry, and teamwork with clinical staff to maintain smooth patient flow in a multi-site office environment.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Excellent customer service skills and ability to communicate clearly in English.

Responsibilities

• Greet visitors and patients professionally and direct them appropriately.
• Maintain efficient patient flow during the registration process.
• Answer phones, take messages, and route calls with proper etiquette.
• Process insurance verifications and update patient records in the system.
• Schedule appointments and manage reminders and waitlists.
• Reconcile daily payments and assist with billing and deposits.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

English proficiency

Education

High School Diploma

Associate Degree preferred

Tools

EHR

Practice Management System

Windows-based PC

Job description

Summit Health in Hartford, CT seeks a friendly patient access specialist to join Starling Physicians through VillageMD partnerships. You will greet visitors, manage registrations, verify insurance, schedule appointments and support billing processes.

The role emphasizes excellent customer service, accurate data entry, and teamwork with clinical staff to maintain smooth patient flow in a multi-site office environment.