Patient Services Coordinator — Front Desk & Scheduling

Heartland Dental; Town of Hamburg (NY); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

Heartland Dental is seeking a friendly front desk team member to welcome patients, answer calls and manage administrative tasks in a busy dental office. You will handle check-in/check-out, schedule appointments, collect co-pays, and ensure accurate patient records.

The role emphasizes professional communication, basic computer skills, and the ability to multi-task while supporting the practice's policies and patient care goals.

Qualifications

• Six months of similar job experience.
• Ability to schedule and manage patient appointments.
• High School Diploma or equivalent.
• Strong customer service skills and professionalism.
• Basic computer skills and dental terminology knowledge.

Responsabilités

• Answer incoming calls with proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Connaissances

Customer service

Scheduling

Phone etiquette

Multi-tasking

Dental terminology

Record keeping

Professionalism

Formation

High School Diploma or GED

Description du poste

Heartland Dental is seeking a friendly front desk team member to welcome patients, answer calls and manage administrative tasks in a busy dental office. You will handle check-in/check-out, schedule appointments, collect co-pays, and ensure accurate patient records.

The role emphasizes professional communication, basic computer skills, and the ability to multi-task while supporting the practice's policies and patient care goals.