Dental Office Front Desk Specialist

Heartland Dental; Town of Orchard Park (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Heartland Dental is seeking a Front Desk Team Member to join our Orchard Park area office. You will handle phone inquiries, welcome patients, manage check-in/check-out, and support billing tasks while maintaining a friendly, professional environment.

The role emphasizes accurate scheduling, patient flow, insurance reference, and proper documentation. Ideal candidates have dental front desk awareness, strong customer service, and the ability to multi-task in a fast-paced setting.

Qualifications

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Phone etiquette

Scheduling

Customer service

Multi-tasking

Dental terminology

Record keeping

Professionalism

Education

High School Diploma or equivalent

Job description

Heartland Dental is seeking a Front Desk Team Member to join our Orchard Park area office. You will handle phone inquiries, welcome patients, manage check-in/check-out, and support billing tasks while maintaining a friendly, professional environment.

The role emphasizes accurate scheduling, patient flow, insurance reference, and proper documentation. Ideal candidates have dental front desk awareness, strong customer service, and the ability to multi-task in a fast-paced setting.