Patient Services Coordinator - Front Desk & Scheduling

ProMedica Central Physicians; Toledo (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Flexible benefits

Job summary

ProMedica Central Physicians is seeking a Patient Service Coordinator for the Ophthalmology department. You will warmly greet patients, register them, answer phones, take messages, and schedule or adjust appointments while maintaining the provider’s calendar.

You will also support the clinical staff with outgoing calls to patients, pharmacies and other providers as needed. A friendly, organized approach and attention to detail are essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a customer service or clerical setting required.
• Associates degree preferred.
• Working knowledge of medical terminology, third party billing and referral procedures preferred.
• Experience with EPIC EMS preferred.
• 3 years' experience in a clerical or office function preferred.
• 1 year experience in a medical office setting.*

Responsibilities

• Greet and register patients and answer phone calls.
• Take messages and schedule or reschedule patient appointments.
• Maintain the provider's schedule.
• Assist clinical staff with outgoing calls to patients, pharmacies or other providers as needed.

Skills

Customer service

Clerical support

Scheduling coordination

Medical terminology

EPIC EMS experience

Education

High school diploma or equivalent

Associate degree

Tools

EPIC EMS

Job description

ProMedica Central Physicians is seeking a Patient Service Coordinator for the Ophthalmology department. You will warmly greet patients, register them, answer phones, take messages, and schedule or adjust appointments while maintaining the provider’s calendar.

You will also support the clinical staff with outgoing calls to patients, pharmacies and other providers as needed. A friendly, organized approach and attention to detail are essential for success in this role.