Patient Services Coordinator - Front Desk & Scheduling

Oak-Orchard-Community-Health-Center,-Inc; Town of Pembroke (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Tuition Reimbursement

Public Service Loan Forgiveness

Generous Time Off

Job summary

Oak Orchard Community Health Center, Inc is seeking a Patient Service Representative to provide welcoming front-desk and phone-based customer service for patients arriving and departing. The role includes registering new patients in the EMR, verifying demographics and insurance, collecting payments, and scheduling appointments.

Responsibilities also cover balancing cash, coordinating with the Patient Accounts Office, assisting with insurance processes, and ensuring accurate patient records.

Qualifications

• Excellent communication with patients and staff.
• Ability to work flexible schedule including evenings/weekends.
• Accurate data entry and insurance information verification.

Responsibilities

• Register new patients in EMR and verify demographic and insurance data.
• Greet and check in/out patients; collect payments.
• Schedule future appointments by phone or in person.
• Process payments; refer financial plans when needed.
• Balance cash receipts and prepare reports.
• Answer calls and coordinate with providers and departments.
• Arrange interpreters and respond to inquiries.
• Maintain a clean front desk and waiting area.

Skills

Customer service

Scheduling

EMR registration

Cash handling

Phone etiquette

Education

High School diploma or equivalent

1-2 years medical office experience

1-2 years administrative or customer service experience

Job description

Oak Orchard Community Health Center, Inc is seeking a Patient Service Representative to provide welcoming front-desk and phone-based customer service for patients arriving and departing. The role includes registering new patients in the EMR, verifying demographics and insurance, collecting payments, and scheduling appointments.

Responsibilities also cover balancing cash, coordinating with the Patient Accounts Office, assisting with insurance processes, and ensuring accurate patient records.