Patient Services Navigator | Front Desk & Scheduling

promedica; Toledo (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

ProMedica in Toledo, Ohio is seeking a Patient Service Coordinator who will be the first point of contact in the practice. You will greet and register patients, answer calls, collect messages, and schedule or reschedule appointments while maintaining the provider's calendar.

You will also assist clinical staff with outgoing calls to patients, pharmacies, or other providers. A high school diploma and one year of customer service or clerical experience are required; associates degree and EPIC EMS

Qualifications

• High school diploma or equivalent.
• 1 year experience in a customer service or clerical setting.
• Associates degree preferred.
• Working knowledge of medical terminology, third party billing and referral procedures.
• Experience with EPIC EMS.
• 3 years' experience in a clerical or office function.
• 1 year experience in a medical office setting.

Responsibilities

• Greet and register patients and schedule appointments in the practice.
• Answer phone calls, take messages and reschedule patient appointments.
• Maintain the provider's schedule.
• Assist the clinical staff with outgoing calls to patients, pharmacies or other providers as needed.
• Support front-desk tasks as required.

Skills

Medical terminology

Customer service

Clerical tasks

Phone etiquette

Scheduling software

Education

High school diploma or equivalent

Associates degree

Tools

EPIC EMS

Job description

ProMedica in Toledo, Ohio is seeking a Patient Service Coordinator who will be the first point of contact in the practice. You will greet and register patients, answer calls, collect messages, and schedule or reschedule appointments while maintaining the provider's calendar.

You will also assist clinical staff with outgoing calls to patients, pharmacies, or other providers. A high school diploma and one year of customer service or clerical experience are required; associates degree and EPIC EMS