Patient Services Coordinator - Front Desk & Scheduling

Richmond Family Clinic; Richmond (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free food & snacks

Paid time off

Job summary

Richmond Family Clinic in Richmond, MO is seeking a friendly Patient Services Representative to be the welcoming face of our practice. You will greet patients, check in, schedule appointments, verify insurance, collect co-pays, and enter demographics.

You will work closely with clinical staff to maintain smooth patient flow, use our practice management and EMR/EHR systems, and keep the front desk organized and HIPAA-compliant. High school diploma required; healthcare admin coursework is a plus.

Qualifications

• High school diploma or equivalent required.
• Healthcare administration coursework a plus.
• Familiarity with medical terminology, insurance verification, and billing processes.

Responsibilities

• Greet and check in patients in a warm, professional manner at the front desk.
• Schedule, confirm, and manage patient appointments using practice management software.
• Verify insurance eligibility and collect co-pays and patient payments.
• Accurately enter and maintain patient demographics and medical records.
• Answer and route incoming phone calls, responding to patient inquiries promptly.
• Communicate with clinical staff to ensure smooth patient flow.
• Maintain a clean, organized, and welcoming front office environment.

Skills

Customer service

Front desk operations

Communication skills

HIPAA compliance

Multitasking

Education

High school diploma

Healthcare administration coursework

Tools

EMR/EHR software

Practice management software

General computer skills

Job description

Richmond Family Clinic in Richmond, MO is seeking a friendly Patient Services Representative to be the welcoming face of our practice. You will greet patients, check in, schedule appointments, verify insurance, collect co-pays, and enter demographics.

You will work closely with clinical staff to maintain smooth patient flow, use our practice management and EMR/EHR systems, and keep the front desk organized and HIPAA-compliant. High school diploma required; healthcare admin coursework is a plus.