Patient Experience Specialist - Front Desk & Scheduling

Richmond Gastroenterology Associates, Inc.; Richmond (VA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Health Savings Account

Paid Time Off

Job summary

Richmond Gastroenterology Associates Inc. is seeking a Full-Time Patient Service Representative to join our onsite team. You will be the first point of contact, greeting patients, handling scheduling, and maintaining confidential records with care and empathy.

You will work alongside a dedicated team in a supportive environment that values patient focus and collaboration. Benefits include Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off to support our

Qualifications

• Excellent customer-service skills and empathy for patients.
• Strong communication and listening abilities.
• Detail-oriented with accurate recordkeeping.

Responsibilities

• Greet patients and visitors warmly, creating a welcoming atmosphere.
• Schedule appointments efficiently and manage reminders.
• Answer phone inquiries with clear, helpful responses.
• Maintain patient records with accuracy and confidentiality.
• Coordinate with healthcare staff to ensure timely care and communication.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Job description

Richmond Gastroenterology Associates Inc. is seeking a Full-Time Patient Service Representative to join our onsite team. You will be the first point of contact, greeting patients, handling scheduling, and maintaining confidential records with care and empathy.

You will work alongside a dedicated team in a supportive environment that values patient focus and collaboration. Benefits include Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off to support our