Front Desk- Dermatology- Richmond

Lange Recruiting; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lange Recruiting in Richmond, VA is seeking a Front Desk/Patient Service Representative who thrives in a fast-paced medical office. You will greet patients, check-in/out, answer calls, and help with appointments while delivering courteous, accurate information.

The role focuses on patient registration, insurance verification, and teamwork to support providers and staff. A positive attitude, excellent communication skills, and a genuine commitment to patient care are essential for success.

Qualifications

• Strong verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• A positive attitude and a proactive approach to problem-solving.
• A team player who takes initiative and brings enthusiasm to the workplace.
• A dedication to making patients feel welcome and valued.

Responsibilities

• Handle the check-in/check-out process for patients
• Manage inbound and outbound calls with professionalism and efficiency
• Schedule patient appointments following established protocols to optimize provider schedules
• Address patient inquiries and concerns with clarity and compassion
• Communicate effectively with patients, providers, and medical staff
• Verify and process medical insurance information
• Assist with patient registration, including obtaining necessary forms and entering demographic/payment details
• Perform general office tasks as needed to support smooth operations
• Uphold the practice's mission, values, and commitment to exceptional customer service

Skills

Verbal communication

Written communication

Customer service

Team player

Problem solving

Job description

We are seeking a Front Desk/Patient Service Representative who thrives in a fast-paced environment, excels at communication, and is eager to contribute to a collaborative team. If you are an organized, customer-focused professional who enjoys making a positive impact, we'd love to hear from you!

Key Responsibilities:

• Handle the check-in/check-out process for patients
• Manage inbound and outbound calls with professionalism and efficiency.
• Schedule patient appointments following established protocols to optimize provider schedules.
• Address patient inquiries and concerns with clarity and compassion.
• Communicate effectively with patients, providers, and medical staff.
• Verify and process medical insurance information.
• Assist with patient registration, including obtaining necessary forms and entering demographic/payment details.
• Perform general office tasks as needed to support smooth operations.
• Uphold the practices mission, values, and commitment to exceptional customer service.

What Were Looking For:

• Strong verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• A positive attitude and a proactive approach to problem-solving.
• A team player who takes initiative and brings enthusiasm to the workplace.
• A dedication to making patients feel welcome and valued.