Patient Services Coordinator (Front Desk & Scheduling)

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Georgia; On-site; USD 2,080,000 - 3,127,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

401(k) match

40 hours paid volunteer time off

Parental leave (up to 12 weeks, 100%)

Adoption and surrogacy financial aid

Job summary

Duly Health and Care in Naperville is seeking a diligent Patient Service Representative to greet patients, check in/out, and manage appointments in a fast-paced medical office.

You will verify insurance, collect copays, answer calls, and coordinate referrals while keeping patient records accurate in EPIC.

A strong focus on service, teamwork, and HIPAA compliance will help you thrive in our physician-led network that values care and community.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in a medical office or clinical setting preferred.
• Excellent verbal and written communication; patient-service minded.

Responsibilities

• Greets patients and manages check-in/out and appointment scheduling.
• Verifies insurance details and updates patient demographics in EPIC.
• Collects copayments and processes payments with accuracy.
• Answers multi-line phone system and schedules follow-ups.

Skills

Customer service

Communication

EPIC EMR

Insurance verification

Scheduling

MS Office

Education

High School diploma

Tools

EPIC EMR

Job description

Duly Health and Care in Naperville is seeking a diligent Patient Service Representative to greet patients, check in/out, and manage appointments in a fast-paced medical office.

You will verify insurance, collect copays, answer calls, and coordinate referrals while keeping patient records accurate in EPIC.

A strong focus on service, teamwork, and HIPAA compliance will help you thrive in our physician-led network that values care and community.