Patient Services Coordinator - Front Desk & Scheduling

UnitedHealth Group; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off and holidays

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Job summary

UnitedHealth Group's Optum unit in Indianapolis is seeking a Patient Service Representative to handle appointment scheduling, patient registration, cashiering, and front office support.

This role requires exceptional customer service, greeting patients, verifying insurance, processing co-pays, handling phones, and coordinating with back-office staff to maintain smooth patient flow.

Schedule is Monday to Friday; 8-hour shift during 7:15am-5pm EST; travel to Carmel may be required for training.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of telephonic or face-to-face customer service experience.
• Basic proficiency with Microsoft Office tools (Excel, PowerPoint, Word) or equivalent software.

Responsibilities

• Provide exceptional service to all customers
• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Establish and maintain effective working relationships with patients, employees, and the public

Skills

Customer service

Phone communication

MS Office

Education

High School Diploma/GED

Tools

Microsoft Office

EMR system

Job description

UnitedHealth Group's Optum unit in Indianapolis is seeking a Patient Service Representative to handle appointment scheduling, patient registration, cashiering, and front office support.

This role requires exceptional customer service, greeting patients, verifying insurance, processing co-pays, handling phones, and coordinating with back-office staff to maintain smooth patient flow.

Schedule is Monday to Friday; 8-hour shift during 7:15am-5pm EST; travel to Carmel may be required for training.